FAQs

1. How can I contact you?

You can contact us by sending an email to catcomfyofficial@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. Can I get a refund on my product?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return and refund within 30 days of receiving the item. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times may vary depending on the product and your location. On average, it takes between 7-20 business days for our products to be delivered. Please note that due to the current global situation, there may be some delays beyond our control.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, there may be some restrictions and additional fees for certain destinations. Please check our shipping policy for more information.

6. Can I track my order?

Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

7. What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience and security.

8. Are your products safe for pets?

Yes, all our products are carefully selected to ensure the safety and comfort of your pets. We prioritize high-quality materials and designs that are suitable for cats and dogs. However, it's always important to supervise your pets when using any new products.

9. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity, please contact us directly to discuss pricing and availability.

10. How can I cancel or change my order?

If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.